OUR SERVICES
You feel it, the potential.
Select the shift you're interested in shaping for more information
Educational Shifts
We specialize in improving the lives of students by improving their schools. Dr. Thomas and a team of experts are available to support schools, districts, and other organi- zations as they identify and execute the shifts needed to improve results for students - especially students in the nation's most underserved communities.
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An evidence-based needs assess- ment anchors our conversation as we collaboratively determine the academic and non-academic priorities to achieve success. Eric’s practical experiences, leading and supporting innovation and trans- formation across the country, and research are utilized to ensure we are expert partners in your shift.
We offer full staff training, train-the-trainer programs, drug-free workplace initiatives, and can train your DER. If you are not sure if your program is what it should be, we will help you figure it out.
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OSHA has recently changed its language on protecting workers in light of COVID-19. We can help you figure out what this means for your business. You'll need to shift in order to protect your unvacci- nated workers but the idea of mandatory vaccines isn't going over well in the workplace.
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See this OSHA article and then contact us for onsite actions to keep your workplace safe.
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Workplace First Aid, CPR, BLS, and ACLS training, at your site, are also available.
Customer Service Shifts
Greetings, first impressions, custo- mer access, efficient workflows, and customer follow-up are all critical facets of the customer's experience.
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Post-Covid 19 (nearly) many people have moved online for the first time, or for new services. Situa- tiontional Empathy and service
recovery have never been more important. You may also be competing against the more immediate satisfaction of online delivery of products and services.
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If you are not considering custo- mers' entire experience, you should call us. Also, see this customer service article from Forbes Magazine as one example of what you should be considering.
Leadership Shifts
More than ever before, leadership matters! Our signature support is our 1:1 coaching. We partner with school and district leaders and non-education sector leaders to strengthen their leadership capa- city within their context.
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More broadly, we specialize in supporting schools, school systems, and non-education sector organi- zations in creating structures to enhance the effectiveness of their organization.
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Our approach, frequently informed by Dr. Thomas’ attachment to the University of Virginia's Darden Business School, offers our part- ners expert guidance on systems thinking, visioning, developing culture, organizational design, strategic planning, and change leadership.
Talent
Shifts
Tamara, a recognized HRCI leader and daily talent practitioner, leads non-education talent shift partner- ships. Eric, and other education sector experts, lead talent projects with schools and school districts.
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No matter the sector, our team will collaboratively diagnose your human capital strategy and provide guidance on how to improve the recruitment, selection, de velop- ment, and retention of your most valued staff.
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With Covid creating a new normal for the work environment, we are well-positioned to support your needs related to remote and hybrid work models. Consider reading how Microsoft Teams can become a talent resource.
We can help you reduce time to hire, get drivers back on the road quickly, and help you meet your program requirements by coming to you.
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We are knowledgeable about the various types of testing; Regulated and Non-Regulated. We can help you decide what type of testing you need and can bring the testing to you.
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Marijuana laws are changing quickly? Is your policy up to date? Does your team know what the policy actually means in light of what they may be hearing about legalization?
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Drug use is up. Are you prepared? See this article for more.
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